HOUSE RULES, TERMS AND CONDITIONS, PAYMENT AND CANCELATION POLICY

Important Notice:

By booking and/or staying at White Wolf House, you confirm that you have read, understood, and agreed to be legally bound by these House Rules and Terms and Conditions. Failure to comply may result in eviction without refund, penalties, and/or legal action, including police involvement.

1. Check-In from 3:00 PM. If you arriving after 8:00 PM, let us know in advance so we can send
self-check-in instructions via your booking platform (Booking.com, Airbnb, or by e-mail).
Our reception hours are 10:00 AM – 8:00 PM.
**Age restriction. Customers from the age of 16 to 18 are only permitted to stay in with parental consent. All guests under the age of 16 must be accompanied by an adult over the age of 18.

2. Check-Out
By 10:00 AM. Please return your key-card to the box next to the reception door before leaving.

3. Lost Access Card/Key
Each guest receives a personal access card/key at check-in. If lost or forgotten, re-entry to the building may not be possible, especially outside reception hours (10:00 AM – 8:00 PM).
Emergency access is not guaranteed or provided. The hostel does not accept responsibility for any inconvenience, costs, or consequences caused by loss or misplacement.

4. Quiet Hours
10:00 PM – 7:00 AM. Please respect others' rest.
Violation may result in a €200 / 5,000 CZK fine and eviction without refund.

5. No Smoking
Smoking, including electronic cigarettes, is strictly prohibited indoors.
Violation = €100 / 2,500 CZK fine.

6. No Visitors - Do not bring unregistered or unknown persons into the hostel.

7. Personal Belongings

We are not liable for lost or damaged belongings unless caused by our gross negligence.

8. Property Damage
Guests are financially responsible for any damage caused to the property or equipment.

9. No Drugs
Illegal drugs are strictly forbidden and result in eviction and police notification.

10. Fire Equipment
Misuse of fire extinguishers = €500 / 12,500 CZK fine and possible eviction.

11. Misconduct
Harassment, violence, or threatening behavior = immediate eviction and possible police report.

12.  Emergency Contact Outside Reception Hours (20:00 – 10:00)
The emergency contact number is listed at the bottom of the House Rules, Terms, and Conditions posted on the door in every room. Please use this number for emergencies when reception is closed. 

13. Payment & Cancellation Policy

- If you book a room or bunk bed more than 14 days before your arrival, no deposit is required at the time of booking. You will be requested to pay 100% of the reservation amount exactly 14 days before arrival.
- If payment is not received within 24 hours of the request, your reservation will be automatically cancelled.

Cancellation & Refunds:

- If you pay for your reservation more than 14 days before arrival and cancel at least 14 full days before your scheduled arrival date, you are entitled to a full refund.

- Reservations paid 14 days or less before the scheduled arrival date are non-refundable.

- If you book within 14 days before your arrival, the full payment is required immediately upon booking and is non-refundable.

Payment Method:

- All payments are processed via a secure online payment gateway by card (Visa, Mastercard).

- Payment instructions and a secure link will be sent to your email.

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HOSTEL OWNER & OPERATOR
White Wolf House: Hostel & Apartments 🐺🏡💫
Kamzíkova 545/3, 110 00 Praha 1
Reception: ‪+420 736 711 171 (10:00–20:00)
Email: reservations@whitewolfhostel.com

Operated by: Železná 5, s.r.o., Company ID (IČO): 27393658 | VAT: CZ27393658, Registered. Office: Železná 545/5, Praha 1, Czech Republic